We adjust available technology to your needs and expectations.
And if one does not exist? We will create it for you!

1

EXPERIENCED TEAM

An experienced team of Project Managers, together with the teams, where each is specialized for different types of projects and tasks.

2

INDIVIDUAL APPROACH

It is a distinctive feature that separates us from our competitors. We take on projects and orders, of which our competition is afraid. We undertake realizations in any model of settlement.

3

ADAPTED SOLUTIONS

We believe that we should deal with the realization of those tasks that can do best, and parallel processes we offer to the ones best in their field. We use the best providers of IT services in the Polish market and we are comfortable with it.

8

IT INFRASTRUCTURE

We have the most modern infrastructure, which is based on the rich experience of our IT. We are supported by the best software available in the market, so we can assure you that the results you expect are not threatened. Without the proper facilities in the form of Infrastructures, we would not have such results.

5

RECRUITMENT

In ViaVox we place great emphasis on the fact that each employee hired is the best person to perform the task entrusted to them. Thanks to our experience and professional staff, a new employee quickly becomes an expert.

If you want to join our team please email
rekrutacja@viavox.pl

6

QUALITY

Quality, next to the results is our trademark. Projects carried out by us are always characterized by a high level, which we are not afraid to include in the contract, as a major determinant of our work.

7

CALL CENTER TRAINING PROCESS

It is widely known that in the field of call / contact centre training does not stop at the stage of introduction preparation for work and familiarization with the script. We strive to improve our employees in every section of communication with the customer.

We believe that every hour devoted to additional training will bring us tangible benefits in the form of even better results. The financial motivation as well as the possibility of advancement within the organization strengthens the motivation of employees to increase their skills.

4

LANGUAGE CALL CENTER

We are a reputable brand in the market for call / contact centre offering service hotline in various languages. Our experience is supported by the qualitative results of each of the projects for companies from different parts of the world.

Our experience

When what we do best is not enough,
we create new dedicated solutions.

CATI Surveys 85%
NPS Surveys 90%
Sales 95%
Customer service 99%
Help Desk 99%
Leads 97%
Vindication 85%
Back Office 70%

How do you work?

 

The process implemented in ViaVox Poland is a guarantee of the highest quality. Get to know us better.

1

1.
Contact
Establishment

2

2.
Project
Analysis

3

3.
Valuation and
Contract

4

4.
Start of
the Campaign

5

5.
Project
Implementation