TERMS AND CONDITIONS
TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES
for the website www.viavox.pl
1. Definitions (clauses 1.1–1.15)
3. Types and scope of services provided electronically
4. Technical requirements for the provision of services
5. Browsing content available on the Website
6. Contact form, “Contact a Recruiter” form and “Apply Now” form
7. Complaints related to a concluded Service Agreement
8. Out-of-court complaint and claim procedures
Entries in the contents list are clickable.
1.1. Service Provider – Via Vox BPO sp. z o.o., with its registered office in Warsaw (02-403), at ul. Pianistów 2, KRS: 0001001364; e-mail: viavox@viavox.pl, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division, under KRS number 0001001364, NIP: 5252930913.
1.2. Website – a system of web pages available at www.viavox.pl, constituting a collection of static and dynamic documents containing graphic files, scripts and other elements interconnected with one another.
1.3. Services – services offered by us through the Website. These are electronic services, i.e. services provided electronically, without the simultaneous physical presence of the parties (at a distance), through the transmission of data at the individual request of the User, sent and received using electronic data processing and storage equipment, including digital compression, which is entirely transmitted, received or conveyed via a telecommunications network within the meaning of the Act of 12 July 2024 – Electronic Communications Law.
1.4. Contact Form – a Service offered by Us through the Website, consisting in the possibility of using a form available on the Website to contact the Service Provider, including an expert.
1.5. “Contact a Recruiter” Contact Form – a Service offered by Us through the Website, consisting in the possibility of contacting our recruiter by e-mail regarding employment opportunities in Poland or Germany.
1.6. “Apply Now” Contact Form – a Service offered by Us through the Website, consisting in the possibility of applying for the recruitment process referred to in a given job advertisement.
1.7. Consumer – a natural person entering into a legal transaction with the Service Provider that is not directly related to their business or professional activity.
1.8. Entrepreneur – a natural person, legal person or organisational unit without legal personality which is granted legal capacity under separate legislation, conducting business or professional activity in its own name.
1.9. Entrepreneur with Consumer Rights – a natural person entering into an agreement with the Service Provider that is directly related to their business activity where the content of that agreement indicates that it is not of a professional nature for that person, arising in particular from the subject matter of their business activity disclosed pursuant to the provisions governing the Central Register and Information on Business Activity. The provisions of these Terms and Conditions relating to Consumers shall apply to such a person.
1.10. Distance Contract – a contract concluded with a Consumer within an organised distance contracting system, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded. A Distance Contract may include a Service Agreement.
1.11. Service Agreement – an agreement for the provision of Services concluded between Us (the Service Provider) and You (the User) through the Website, in accordance with these Terms and Conditions.
1.12. Agreement – a collective term for a Service Agreement concluded at a distance.
1.13. Terms and Conditions – these Terms and Conditions of the Website www.viavox.pl.
1.14. Privacy Policy – a document containing information concerning the processing and protection of the personal data of Website Users.
1.15. Cookie Policy – a document containing information concerning the cookies used by Us.
2.1. These Terms and Conditions set out the rules and conditions for concluding an Agreement between the Service Provider (Us) and Users (You) using means of distance communication, as well as the rules governing the use of the Website by Users (You).
2.2. The content of the Website constitutes a database subject to legal protection.
2.3. As the Service Provider, we make these Terms and Conditions available to You (the User) free of charge, in documentary form (PDF file), prior to the conclusion of the Agreement and at any time upon request, in a manner enabling You to obtain, reproduce and store the content of the Terms and Conditions using the ICT system that You use.
2.4. These Terms and Conditions govern the provision of electronic services. They are addressed to all Users.
2.5. As a User, You are required to comply with the provisions of these Terms and Conditions that are binding upon You. As a User, You may not obstruct or interfere with the operation of the Website or use it in a manner that is burdensome to Us or other Users, including by using the Services in violation of the law or accepted standards of conduct, or by infringing the personal rights of other persons or Our legitimate interests. In particular, Users are prohibited from providing unlawful content.
2.6. Services are provided on the basis of the Terms and Conditions in force at the time the Service Agreement is concluded.
2.7. The Services are continuously available on the Website. Nevertheless, access to the Services may be temporarily interrupted, for example due to maintenance or upgrade work. In the event of a failure, we take all necessary measures to eliminate disruptions in the provision of the Services and access to the Website as quickly as possible.
2.8. The rules governing the processing of Your personal data and the manner in which we protect it are described in the Privacy Policy.
2.9. All rights to the Website, including economic copyrights, intellectual property rights to its name, internet domain, graphic layout, as well as all content published on it, in particular texts, service descriptions, photographs, graphics, video materials and logos, are vested exclusively in the Service Provider or entities with which the Service Provider cooperates and from which the Service Provider has obtained the appropriate licence. Use of the Website by the User does not result in the acquisition of any rights to the Website or any of its elements. Without the Service Provider’s prior, explicit and written consent, it is prohibited to copy, reproduce, modify, distribute or otherwise use the content of the Website, in whole or in part, for commercial or personal purposes exceeding the limits of permitted personal use provided for by law.
3. TYPES AND SCOPE OF SERVICES PROVIDED ELECTRONICALLY
3.1. We provide the following Services:
a) information services, consisting in making information available on the Website at Your individual request by displaying a page at a specified URL;
b) communication services, consisting in enabling You, at Your individual request, to communicate with Us using the forms available on the Website.
3.2. A Service Agreement is concluded when You use a given Service on our Website. The Service Agreement is concluded for a fixed period – for the duration of the use of the Service. The Agreement is automatically terminated when You cease using the Service.
3.3. The Services are provided and fully performed immediately after they are activated by the User (upon loading the Website). The User may cease using the Services (withdraw from the Agreement) at any time and without incurring any costs by simply closing the browser tab or leaving the Website, which results in the immediate termination of the Agreement without the need to submit any additional statements.
4. TECHNICAL REQUIREMENTS FOR THE PROVISION OF SERVICES
4.1. In order to use the Website, it is necessary to have:
§ a computer or other device with Internet access,
§ software enabling the browsing and use of websites,
§ an internet browser capable of displaying HTML documents and accepting cookies and JAVA scripts.
4.2. We provide the Services via the Internet. The use of services provided electronically involves certain specific risks, including, in particular, the possibility of malicious software activity (e.g. computer viruses and Trojan horses), phishing attacks or unauthorised access by third parties to transmitted data. In order to minimise these risks, the use of antivirus software and firewalls is recommended. In order to ensure the security of transmitted communications and data, we implement technical and organisational measures appropriate to the level of risk to the security of the Services provided, in particular measures aimed at preventing unauthorised persons from obtaining or modifying data, including the use of an SSL certificate.
5. BROWSING CONTENT AVAILABLE ON THE WEBSITE
5.1. The Service is available to anyone who accesses the Website.
5.2. The Service enables Users to browse content available on the Website.
5.3. The Service consists in making information available on the Website at the individual request of the User by displaying a page at a specified URL.
6. CONTACT FORM, “CONTACT A RECRUITER” FORM AND “APPLY NOW” FORM
6.1. The available forms may be used by completing them and clicking the “Send” button. Until that point, Users may independently modify the data entered and the consents given (for this purpose, Users should follow the messages displayed and the information available on the Website).
6.2. In the available forms, it is necessary to provide the data marked with an asterisk [*].
6.3. The form Service is provided free of charge, is of a one-off nature and ends when the form is submitted.
7. COMPLAINTS RELATED TO A CONCLUDED SERVICE AGREEMENT
7.1. Complaints concerning the electronic services provided by Us, as well as the operation of the Website, may be submitted in writing to Our correspondence address.
7.2. In order to speed up the handling of a complaint, it is recommended that the User provide the following information: the User’s full name (or business name), the User’s e-mail address, the subject matter of the complaint and the circumstances justifying the complaint.
7.3. A complaint will be considered within 14 days from the date on which we receive it.
7.4. We will inform You promptly of the manner in which the complaint has been handled, using the e-mail address from which the complaint was sent, unless You specify another method of communication in the complaint.
8. OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS AND RULES OF ACCESS TO SUCH PROCEDURES
8.1. The use of out-of-court methods of handling complaints and pursuing claims is voluntary and may take place where both parties to the dispute agree to it.
8.2. Detailed information regarding the possibility for a Consumer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to such procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, as well as at the following websites of the Office of Competition and Consumer Protection:
a) http://www.uokik.gov.pl/spory_konsumenckie.php;
b) http://www.uokik.gov.pl/wazne_adresy.php;
c) http://www.polubowne.uokik.gov.pl/.
8.3. In the event of a dispute with the Service Provider, the Consumer may use out-of-court methods of handling complaints and pursuing claims. In particular, the Consumer may:
a) apply to a permanent consumer arbitration court operating at the Trade Inspection Authority for resolution of a dispute arising from the concluded Service Agreement,
b) apply to the competent Provincial Inspector of the Trade Inspection Authority to initiate mediation proceedings aimed at reaching an amicable settlement of the dispute with the Service Provider,
c) obtain free assistance in resolving the dispute from a district or municipal Consumer Ombudsman or a social organisation whose statutory tasks include consumer protection, such as the Consumer Federation or the Association of Polish Consumers.
9.1. These Terms and Conditions are made available in a form that enables them to be downloaded, recorded, saved and printed.
9.2. We may amend these Terms and Conditions for an important reason, which may include, in particular:
a) the need to adapt the Terms and Conditions to provisions of law that have a direct impact on the Terms and Conditions and require them to be amended in order to ensure compliance with the law;
b) the need to adapt the Terms and Conditions to recommendations, orders, judgments, decisions, interpretations, guidelines or rulings of competent public authorities;
c) expansion or modification of the functionality of the Website,
d) the need to remove ambiguities, errors or typographical mistakes,
e) changes to contact details, names, identification numbers, electronic addresses or links included in the Terms and Conditions;
f) prevention of abuse,
g) improvement of User service.
9.3. In the event of an amendment to these Terms and Conditions, we will inform Users thereof on the Website at least 7 days before the amendments enter into force. A User who does not accept the amendments to the Terms and Conditions has the right to cease using the Website and electronic services at any time, which is equivalent to termination of the Agreement.
9.4. The current Terms and Conditions are published on the Website.
9.5. Matters not covered by these Terms and Conditions shall be governed by generally applicable provisions of Polish law.
9.6. These Terms and Conditions shall enter into force on the date of their publication on the Website.